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Refund Policy

Returns
Due to the perishable and specialist nature of our products, we are unable to accept returns under any circumstances. All sales are final once dispatched.
Refunds & reships
No guaranteed reships or refunds are offered. Genuine claims arising from demonstrable product defects or dispatch errors will be considered on a case-by-case basis at our sole discretion.
How to raise a claim
Contact us at orders@healthhub.one within 48 hours of receiving your order. Include your order reference, a description of the issue, and photographic evidence where applicable.
Order cancellations
Orders may be cancelled prior to dispatch by contacting us immediately. Once an order has been dispatched, cancellation is no longer possible.
Important note
All products are supplied for scientific research purposes only. Misuse or personal administration of research peptides does not constitute grounds for a refund or reship claim.